Laboratory introduce

What can you get when you purchase in 1byone

• Free return and replacement within 30 days

• Professional customer service support

• Reminder: Be sure to use your product as directed.



1Byone offers Warranty Service within30 days.

• Defective Items:Support Full Refund or Free Replacement

Full refund or free replacement will be granted if the item you received has damage/defects within 30 days of purchase(from the original purchase date). Please contact us immediately along with your order number and photos of the defective item.

• Items without defects and damage:

Return of any brand-new, still sealed, never opened items within 30 days will be accepted, but the return shipping fee will be your responsibility. If the item is opened or used within 30 days, there is up to a 20% restocking fee. The return shipping fee will be your responsibility.

• If the item is opened or used beyond 30 days, it can not be returnable and refundable.


Not sure how to get your 1byone product to work properly? Contact our customer service support team for quick solutions.

Any questions about the order?Contact our customer service support team for quick solutions.

We are committed to providing quality customer service. Your satisfaction is our greatest motivation!

Contact us

Phone: 1-(909)-391-3888 1-(909)-923-8883 Mon - Fri 9:00am - 5:30pm (PST)
Website :

For purchases not made from 1byone
Please contact the retailer you purchased from
Our returns and exchange service is limited to all purchases made directly from 1Byone. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of 1Byone products is prohibited.)

In the event our exchange policy changes, we’ll be sure to update this page.